Terms of ServiceThe fine print, made clear.

01Online store terms

• You must be of legal age to use our website, or have permission from a parent or guardian.
• Do not use our products for illegal purposes or harm our website with malicious software.
• Violating these terms can result in us stopping your access to our services.

02General conditions

• We reserve the right to deny service to anyone for any reason.
• Content on our website may be visible to others, but we will keep sensitive information, like credit card details, secure.
• Do not copy or sell our content without permission.

03Accuracy, completeness, and timeliness of information

• While we strive for accuracy, our website may contain errors, so do not rely solely on it for critical decisions.
• We can change the content on our website at any time without prior notice.

04Modifications to the service, prices, and order errors

• Prices may change without notice.
• Shipping surcharges may occur in case we are unable to fulfill the order due to excessive shipping/freight cost.
• We can modify or discontinue services but will attempt to inform you.

05Products or services

Customer responsibility for product selection, measurements, and compatibility

• Customers are solely responsible for ensuring the products they order are suitable for their intended use before placing an order.
• Before placing your order, please verify all product dimensions, specifications, color, finish, configuration, and compatibility, and confirm that the item will fit through all doorways, hallways, stairwells, elevators, and into the intended room or space.
• If you have any questions or are unsure whether a product will fit your space or meet your needs, please contact Eve Furniture before placing your order. Our team is happy to assist you.
• Cancellations resulting from customer purchasing errors, including ordering the wrong size, failing to verify measurements, discovering the item does not fit the intended space, selecting the wrong color, finish, or configuration, or changing your mind, are not considered seller errors. Such cancellations remain subject to all applicable terms of our Cancellations and Refunds Policy, including restocking fees, delivery fees, and return transport fees.
• Eve Furniture is not responsible for any costs or losses resulting from a customer's failure to verify measurements, specifications, compatibility, or suitability prior to purchase.

06Accuracy of billing and account information

• We may refuse or modify orders.
• Please ensure your information is current so we can contact you if needed.

07Optional tools

• We may offer tools "as-is" without warranties.
• Additional tools or services may be introduced in the future.

08Third-party links

• Our site may link to other websites, but we are not responsible for their content.
• We do not disclose confidential business relationships or private contact details of any vendors or manufacturers from whom we source our products.

09User comments, feedback, and other submissions

• We can use the ideas you share with us.
• We reserve the right to edit or remove inappropriate comments.
• Do not submit false or harmful content.

10Personal information

• Your personal information is protected under our Privacy Policy.

11Prohibited uses

• Do not misuse our website or interfere with its operation.

12Disclaimer of warranties; limitation of liability

• We strive to maintain our service but do not guarantee it.
• Your use of our service is at your own risk, and we are not liable for any damage.
• If your state's laws differ, we will comply with the applicable law.

13Indemnification

• If your actions cause us legal trouble, you must assist in resolving it.

14Severability

• If any part of these terms is found illegal, the remaining terms still apply.

15Termination

• You may stop using our service at any time.
• We may terminate your access if you violate these terms.

16Entire agreement

• This document, together with our Cancellations and Refunds Policy and our Delivery Policy, represents the entire agreement between us regarding your purchase.

17Governing law

• These terms are governed by U.S. law.

18Changes to terms of service

• We can change these terms, so please check back for updates.

19Dispute resolution and arbitration

Ownership and return of merchandise

If a refund or chargeback is issued, ownership of the merchandise automatically reverts to Eve Furniture. You are responsible for returning the merchandise in its original condition and assisting with the return process. Failure to return the merchandise may result in legal action.

Dispute resolution

The arbitration process will follow the American Arbitration Association's (AAA) Commercial Arbitration Rules, and the arbitrator will apply the substantive laws of the Federal Judicial Circuit where Eve Furniture's principal place of business is located.

An arbitrator will be selected within ten days of the arbitration demand, with the AAA appointing one if the parties cannot agree. The decision of the arbitrator is final and binding, with limited rights of appeal as provided by the Federal Arbitration Act (FAA).

Arbitration fees are shared by both parties, but the arbitrator can order one party to pay all or part of the fees. No punitive damages can be awarded. The arbitration proceedings are confidential unless both parties agree to disclosure.

Miscellaneous provisions

You represent that you have the necessary authority to agree to these terms and that doing so does not breach any other contract or obligation. The failure to exercise any right under this agreement does not waive future rights. If any part of this agreement is unenforceable, it will be limited or removed as necessary, with the remainder of the agreement staying in effect.

This agreement may be updated over time, and continued use of our website or services after updates means acceptance of the changes.

20SMS and text messaging terms

This section applies only if you have opted in to receive text messages from Eve Furniture.

Disclaimer of warranty

Text messaging service is provided "as-is" and may not always be available in all areas or under all conditions, such as changes made by your wireless carrier. Eve Furniture is not liable for any delays or failures in receiving mobile messages, which depend on your wireless service provider, and factors beyond our control can affect this.

Participant requirements

Participants must have a wireless device capable of two-way messaging, use a participating wireless carrier, and be a text messaging service subscriber. Not all cellular providers support the necessary services for participation, so please check your phone's capabilities.

Age restriction

Participants under the age of 13 cannot use or engage with our text messaging program. Participants between 13 and 18 years old must have their parent's or legal guardian's permission to participate. By opting in, participants affirm that they meet the age requirements and are legally allowed to participate under their jurisdiction's laws.

Prohibited content

Participants must not send any prohibited content through our text messaging program, including but not limited to:

• Fraudulent, defamatory, harassing, or stalking content.
• Objectionable content such as profanity, obscenity, violence, or discrimination based on race, sex, religion, etc.
• Pirated software, viruses, or harmful code.
• Any unlawful product, service, or promotion.
• Content implicating personal health information protected under HIPAA or HITECH.
• Any other content prohibited by the laws of the jurisdiction from which the message is sent.

21Damage, missing items, and incorrect shipments

48-hour claim requirement

Claims must be submitted through our Damage Claim Form and must include photographic evidence of the damage or discrepancy. If you purchased package protection at checkout, submit your claim instead through the Package Protection Claims Portal. The original packaging and the product must be preserved in full; disposal of either constitutes grounds for claim denial.

Customers must not refuse delivery of damaged or incorrect items without first obtaining authorization from Eve Furniture. Any return of damaged or incorrect items requires a Return Merchandise Authorization (RMA) issued by Eve Furniture prior to shipment. Delivery refusals made without an RMA may result in delayed resolution, denied claims, or additional charges as described in our Delivery Policy. Upon receiving a damaged or incorrect shipment, customers should accept the delivery, document all visible issues, and contact Eve Furniture immediately for further guidance.

22Freight delivery appointments, missed deliveries, and cancellation after shipment

Freight delivery appointment responsibility

Orders delivered by our own White Glove or Curbside delivery service are scheduled directly by Eve Furniture as described in our Delivery Policy.

For orders shipped via an independent third-party freight carrier, it is the sole responsibility of the customer to coordinate and arrange the delivery appointment directly with the shipping company. Upon shipment, customers will receive tracking information and/or carrier contact details necessary to schedule delivery.

Delivery dates and appointment windows for freight-carrier shipments are determined solely by the freight carrier and are estimates only. Eve Furniture does not control, guarantee, or assume responsibility for carrier scheduling, delivery dates, appointment availability, or delivery time windows.

Customers are responsible for monitoring tracking updates and ensuring they are available to receive delivery on the scheduled date. If the scheduled delivery date is not suitable, the customer must contact the freight carrier directly at least 48 hours prior to the scheduled delivery date to request a reschedule.

Missed delivery appointments and additional charges

If a customer fails to be available for a scheduled delivery appointment, refuses delivery without prior authorization, or otherwise causes a failed delivery attempt, any fees imposed by the freight carrier shall be the sole responsibility of the customer. Such fees may include, but are not limited to, redelivery charges, reattempt fees, storage fees, appointment rescheduling fees, and handling charges.

Eve Furniture shall not be responsible for any costs, delays, damages, or losses resulting from a customer's failure to coordinate, monitor, or accept delivery.

Cancellation after shipment or missed delivery

Any cancellation request submitted after an order has shipped, or following a missed delivery appointment, failed delivery attempt, or unauthorized refusal of delivery, shall be treated as a return subject to Eve Furniture's Cancellations and Refunds Policy.

For the avoidance of doubt, cancellations resulting from customer purchasing errors, including ordering the wrong size, failure to verify dimensions, discovering the item does not fit the intended space, selecting the wrong finish or configuration, or any similar customer-related reason, remain subject to the same restocking and return transport fees described above. If you have any questions or are uncertain about a product's dimensions, specifications, or compatibility, please contact Eve Furniture before placing your order.

Orders may not be canceled without penalty once they have been shipped, tendered to the carrier, or scheduled for delivery, as described in our Cancellations and Refunds Policy.

23Contact information

If you have questions, email us at info@evefurn.com or call (281) 800-9057.

Thank you for choosing Eve Furniture!