Return Policy

Cancellations and Refunds Policy

At Eve Furniture, we are committed to ensuring a smooth shopping experience. Please review our cancellation and refund policy below:

Timeframe for Cancellation:

Cancellations must be made within 48 hours of placing your order by contacting us at (281) 800-9057 or emailing info@evefurn.com.

Order Confirmation and Payment:

After placing your order, an Eve Furniture representative will confirm your order details via email.
Payment will be processed after your confirmation or within 48 hours of the transaction, whichever comes first.

Cancellation Fees:

Within 24 Hours: Full refund, no fees (exclusions apply if the item is already in the warehouse or in transit).
After 24 Hours: A 3% non-refundable processing fee applies.
Products in Our Possession, In Transit, or Ready for Delivery: 70% refund (covers processing, picking, and handling). A valid RMA is required. Delivery fees are non-refundable.
Products Not Ready for Delivery:
97% refund if payment is captured.
100% refund if payment is not yet captured.

Special Orders and Shipped Items:

Backordered Items: If you choose to wait for backordered items, your order becomes a non-cancellable special order.
Shipped Items: Orders cannot be cancelled once shipped. Returns are subject to a 30% restocking fee and return shipping costs.

Merchant's Inability to Meet ETA:

Full Refund (minus 3% fee): If the order is cancelled due to our inability to meet the estimated time of arrival (ETA) and the item is not in transit.
30% Cancellation Fee: If the item is already in transit.

Refunds

Refunds are issued to the original payment method and may take time to process depending on your bank.
If an order arrives damaged or missing items, we will work to resolve the issue within 24 hours. If a return is still requested, a 30% restocking fee will apply.

All shipping, delivery, freight, and handling fees are strictly non-refundable under any circumstances.

This applies to single-item orders, multiple-item orders, partial shipments, and combined shipments.

Shipping fees will not be refunded even if an order is cancelled, returned, delayed, refused, or partially fulfilled.

If Eve Furniture offers to repair or replace merchandise under warranty and the customer declines the repair solution and instead requests a return:

The return may be approved at Eve Furniture’s discretion and requires an approved RMA.
Return shipping costs are the customer’s responsibility and are non-refundable.
The customer is responsible for properly preparing, packaging, and securing the merchandise for freight carrier pickup.
Eve Furniture is not responsible for damage caused by improper packing or preparation for carrier pickup.
Any applicable restocking or cancellation fees will still apply.

Ownership and Return of Merchandise

If a refund or chargeback is issued, ownership of the merchandise reverts to Eve Furniture.
The buyer must return the merchandise in its original condition and cooperate with the return process.
Failure to return merchandise may result in legal action.

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