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Return Policy

Cancellations and Refunds Policy

At Eve Furniture, we are committed to ensuring a smooth shopping experience. Please review our cancellation and refund policy below:

Order Cancellations

Timeframe for Cancellation:

  • Cancellations must be made within 48 hours of placing your order by contacting us at (281) 800-9057 or sending us an email at info@evefurn.com

Order Confirmation and Payment:

  • After placing your order, an Eve Furniture representative will confirm your order details via email.
  • Payment will be processed after your confirmation or within 48 hours of the transaction, whichever comes first.

Cancellation Fees:

  • Within 24 Hours: Full refund, no fees (Exclusions apply if the item is already in the warehouse or transit).
  • After 24 Hours: A 3% non-refundable processing fee applies.
  • Products in Our Possession, Transit, or Ready for Delivery: 70% refund (covers processing, picking, and handling). Delivery fees are non-refundable.
  • Products Not Ready for Delivery:
    • 97% refund if payment is captured.
    • 100% refund if payment is not yet captured.

Special Orders and Shipped Items:

  • Backordered Items: If you choose to wait for backordered items, your order becomes a non-cancellable "special order."
  • Shipped Items: Orders cannot be cancelled once shipped. Returns are subject to a 30% restocking fee and return shipping costs.

Merchant's Inability to Meet ETA:

  • Full Refund (minus 3% fee): If the order is cancelled due to our inability to meet the estimated time of arrival (ETA) and the item is not in transit.
  • 30% Cancellation Fee: If the item is already in transit.

Refunds

  • Refunds will be issued to the original payment method and may take time to process, depending on your financial institution.

Ownership and Return of Merchandise

  • If a refund or chargeback is issued, ownership of the merchandise reverts to Eve Furniture.
  • The buyer must return the merchandise in its original condition and cooperate with the return process.
  • Failure to return merchandise may result in legal action.

Returns Policy

We want you to love your purchase. If you're not satisfied, eligible items may be returned within 30 days of delivery, subject to the conditions below:

Eligibility Requirements:

  • Items must be in new, unused condition and in their original packaging with all accessories.
  • Items must be unassembled and unmodified.
  • A Return Merchandise Authorization (RMA) number must be obtained before initiating a return. Contact us via email to request an RMA.

Exclusions:
The following items are non-returnable:

  • Final sale or special order items.
  • Mattresses, foundations, bedding, and linens.
  • Individual sections of sectional sofas.
  • Cordless power packs.

Refunds and Fees:

  • Restocking Fee: A 30% restocking fee applies to returned items.
  • Return Shipping Costs: You are responsible for return shipping costs. Return pickups can be arranged by us at customer cost (contact us for info)
  • Additional Fees: May apply for missing parts, refused deliveries, or invalid addresses.

Return Process:

  • Returned items must reach us within 25 days from the RMA issuance date.
  • Restocking fees and delivery charges will be communicated in writing.
  • Refunds are processed after inspection by our team or a third-party agent.

Refund Deductions:

Full refunds may not be issued if:

  • The item is used, damaged, or altered.
  • The item is not returned in its original packaging.
  • The RMA number is missing.
  • The item is damaged due to shipping mishandling (file a claim with the shipping carrier).

If you have any questions or concern please feel free to reach us at info@evefurn.com or (281) 800-9057. Thank you for choosing our store, and we hope you enjoy your purchase.
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