Delivery & Shipping
From doorstep drop-off to full White Glove setup, choose the service that suits your home. Compare what's included, then check live shipping for your cart below.
Houston, Dallas–Fort Worth, Austin, San Antonio, and surrounding areas
| Service | Rate | Placement | Assembly | Packaging |
|---|---|---|---|---|
| Threshold $79 | $79 | Brought in and left at the door | Not included | Not included |
| Room of Choice $99 | $99 | Room of your choice | Not included | Not included |
| White Glove $199 | $199 | Exactly where you want it | Included | Unpacked |
Freight delivery to addresses outside Texas
| Service | Rate | Placement | Assembly | Packaging |
|---|---|---|---|---|
| Doorstep $299 | $299 | At your doorstepApartments: ground floor only | Not included | Not removed |
| Threshold $399 | $399 | Just inside your front door | Not included | Not removed |
| Room of Choice $499 | $499 | Your preferred room | Not included | Not removed |
| White Glove $599 | $599 | Your preferred room | Included | Removed |
Estimate shipping for your cart
Enter your delivery address to see the shipping options available for the items in your cart.
Rates are based on the items currently in your cart. Final charges are confirmed at checkout.
Delivery timelines
Estimated windows for in-stock items, from the date of purchase.
Houston
In-stock items delivered by our local team.
Other Texas areas
Dallas, Austin, San Antonio, Killeen, and surrounding areas.
Outside Texas
Includes freight transit and your carrier appointment.
Estimates, not guaranteed dates. Some shipments can take 3–4 weeks depending on location, carrier availability, or the product.
Getting ready for delivery
Measure the full path
Check product dimensions against every doorway, hallway, stairway, and elevator. Our crews don't remove doors, frames, railings, or windows, or hoist furniture.
Schedule your appointment
Our team will contact you to schedule local delivery. For out-of-state orders, arrange your appointment with the freight carrier using the details sent after dispatch.
Be there to receive it
An adult aged 18 or older must be present to inspect and sign. Clear the path, and arrange help if you chose Doorstep delivery.
Damaged, missing, or incorrect item?
Document the issue and contact us before refusing anything. Approved claims are resolved by repair, replacement part, or replacement item.
- Inspect before you signNote any visible damage on the delivery receipt.
- Photograph everythingTake clear photos of the damage, packaging, and shipping label. Claims without photos can't be processed.
- Keep the item and packagingDiscarding the product will result in claim denial.
- Concealed damage? Call within 24 hoursThen submit the online claim form within 48 hours of delivery.
- Don't refuse without an RMARefusing a damaged or incorrect delivery without a Return Merchandise Authorization can delay your claim or add fees.
Purchased package protection? File through the Package Protection Claims Portal; the provider's terms apply.
01Which delivery service should I choose?
Choose Doorstep (outside Texas only) if you can bring the furniture in yourself. Threshold brings it just inside the entrance, and Room of Choice places it in the room you want. White Glove adds unpacking and assembly so your furniture is ready to use.
02Can I reschedule, or what if I miss my delivery?
You can reschedule for free with at least 48 hours' notice. For out-of-state orders, contact the freight carrier directly.
- A missed delivery (late reschedule, no one present, or an inaccessible location) incurs a redelivery fee equal to the original delivery fee, payable before rebooking. Carrier redelivery, storage, or reattempt charges are the customer's responsibility.
- If a missed delivery isn't rescheduled within 14 days, the order is cancelled and refunded at 70% of the merchandise price. Delivery fees are not refunded.
03What about stairs, apartments, or narrow doorways?
Outside-Texas Doorstep delivery is to the ground floor for apartments. Crews don't remove doors, frames, railings, or windows, or hoist furniture. Items that don't fit are treated as a refused delivery, so please contact us before ordering if access is tight.
04What if my furniture doesn't fit or I change my mind?
All sales are final unless we issue a Return Merchandise Authorization (RMA). An RMA may be issued for items in good condition if requested within 48 hours of delivery; a 30% restocking fee and return shipping apply. Please check all dimensions before ordering. Read the full return policy.
05Can I cancel or change my order?
Your card is authorized at checkout and charged after confirmation or within 48 hours, whichever comes first. Time windows run from your order confirmation email.
- Not yet charged: 100% refund, including delivery fees.
- Charged, not yet at our warehouse: 97% of the merchandise price (the 3% card processing fee is non-refundable). After 48 hours, cancellation is at our discretion.
- At our warehouse or ready for delivery: requires an approved RMA; 70% of the merchandise price is refunded.
- Shipped, in transit, or out for delivery: cannot be cancelled or changed.
- Backorders are special orders and can't be cancelled; approved exceptions carry a 30% restocking fee.
Changes to items, colors, address, date, or delivery method follow the same rules. See full terms.
06Should I refuse a damaged or incorrect delivery?
No — contact us first. Accept the delivery, document the issue with photos and notes on the delivery receipt, and we'll provide instructions. Refusing without an RMA may result in delays, denied claims, or additional fees. If an RMA is approved for verified damage or a shipping error, you won't be charged for shipping.
Refusing a delivery doesn't cancel the order. Refusals for fit, style, or a change of mind carry a 30% restocking fee, and a full refusal also carries a return transport charge equal to the original delivery fee.
07What if my order is delayed?
If we can't meet your estimated delivery date before your order ships, you can cancel for a full refund, or 97% if payment has already been captured. For out-of-state shipments already in transit, the freight carrier can give the most up-to-date status.
08When will I receive my refund?
Refunds go to your original payment method, typically within 5–10 business days. Sales tax is refunded in proportion to the refunded amount.
Free warehouse pickup
Collect your order from our warehouse at no extra cost. Please call us before you come so we can confirm your order is ready and share the pickup location.
- Pickup hours
- Monday – Friday, 10 AM – 5 PM
Customer support
Questions about delivery options, timing, or access? We're happy to help before you order.
- Mon – Sat
- 9 AM – 8 PM CST
- Sunday
- 11 AM – 7 PM CST
- Phone
- (281) 800-9057
- support@evefurn.com