Yes. Eve Furniture sells brand-new merchandise sourced from trusted furniture brands, manufacturers, and authorized distribution channels. We do not sell used furniture. If an item is identified as open-box, floor sample, clearance, or final sale, that condition will be clearly disclosed before purchase.

Availability is shown on the product page whenever possible. Because inventory is shared across manufacturers and regional warehouses, stock can change quickly. After you place an order, our team may verify availability before final processing. For urgent orders, call or text us at (281) 800-9057 before purchasing so we can confirm the latest availability and estimated delivery window.

We will contact you as soon as we confirm the item is unavailable. Depending on the situation, you may choose a comparable alternative, wait for a confirmed restock, or request a refund in accordance with our Return Policy. We will never substitute a different item without your approval.

Yes, select backordered items may be reserved. Before ordering, contact us for the current estimated arrival date. Manufacturer timelines are estimates and can change. Once you approve a backorder or special order, cancellation restrictions may apply, so please review the Return Policy before purchasing.

Yes! You can visit our showrooms in Houston, Texas. You may contact us to ask whether a specific product or a similar piece is available at our Houston location. Please confirm availability before visiting.

We work to display product colors and finishes as accurately as possible. However, screen settings, lighting, photography, natural materials, wood grain, fabric dye lots, and manufacturing variations can affect appearance. These normal variations are not necessarily defects. Review all images, materials, specifications, and available swatches before ordering.

Check the product dimensions and measure both the room and the entire delivery path. Include doors, hallways, stairways, elevators, corners, ceiling height, and entry clearance. For sectionals, confirm the left-arm-facing or right-arm-facing orientation while standing in front of the furniture. Customers are responsible for confirming fit before ordering.

Assembly requirements vary by product. Some pieces arrive fully assembled, while others require partial or full assembly. Product pages may include assembly details. If you need assembly, select White Glove Delivery where available; Threshold and Room-of-Choice Delivery do not include assembly.

Available payment methods are displayed securely at checkout and may include major credit and debit cards, accelerated checkout options, and approved financing or lease-to-own programs. Payment availability can vary by device, order, and customer eligibility.

Yes. Eve Furniture offers multiple financing and lease-to-own options, including programs for a range of credit profiles. Current options may include Snap Finance, Synchrony, American First Finance, Affirm, Klarna, and Shop Pay Installments. Approval, rates, fees, payment schedules, and promotional terms are determined by each provider. Review the Financing page and the provider’s agreement before accepting an offer.

It depends on the financing provider and application. Some providers may offer pre-qualification without affecting your credit score, while others may perform a credit inquiry. Please review the provider’s terms before applying. Eve Furniture does not make approval or credit-reporting decisions.

Online checkout generally accepts one payment method per order. If you need to split payment or combine a card with another approved option, contact us before placing the order. We will let you know whether an arrangement is available.

To protect customers from unauthorized transactions, certain orders may require identity or payment verification. If contacted, use only Eve Furniture’s secure upload form. Show only the requested information: your name and photo on your ID, the cardholder name and last four digits on the card, and proof of the transaction. Cover all other card and ID numbers. Never send a complete card number by email or text.

An order-confirmation email is normally sent after checkout. Your order number appears in that email. If you do not see it, check your spam, junk, and promotions folders and confirm that the email address entered at checkout is correct. Contact us if you need the confirmation resent.

Contact us immediately. We may be able to update an order before it enters processing or ships. Price differences, delivery charges, processing fees, or a separate order may apply. Changes are not guaranteed once an item has been ordered from a manufacturer, transferred, prepared, or shipped.

Contact us as soon as possible. Under the current Eve Furniture Return Policy, an eligible cancellation made within 24 hours may receive a full refund if the item has not entered a warehouse or transit. After 24 hours, a 3% processing fee may apply. If merchandise is already in Eve Furniture’s possession, in transit, or ready for delivery, an approved cancellation may be subject to a 30% deduction. Shipped orders cannot be canceled and must follow the return process. Backorders, special orders, and other exclusions may have additional restrictions.

Eve Furniture may review price-match requests from authorized U.S. retailers. The product must generally be identical in brand, model or SKU, color, configuration, condition, and availability. The comparison must include delivery and other required charges. Marketplace sellers, unauthorized dealers, clearance, liquidation, open-box merchandise, pricing errors, coupons, bundles, and limited-time offers may be excluded. Contact us with a current product link before ordering; approval is not guaranteed.

Enter the code in the discount or promo-code field at checkout before completing payment. Only one code may be permitted per order, and exclusions or expiration dates may apply. If a valid code does not work, contact us before placing the order because discounts may not be added after checkout.

Yes. Eve Furniture offers delivery throughout the contiguous United States, subject to product, carrier, and ZIP-code availability. Texas orders may be delivered by a local or regional team. Out-of-state furniture orders are typically delivered by a freight or final-mile carrier.

Available services depend on your location and product:

• Doorstep Delivery: Delivery to the exterior entrance or ground-level doorstep. You bring the merchandise inside.
• Threshold Delivery: Delivery just inside the first dry, accessible entrance. Assembly and packaging removal are not included.
• Room-of-Choice Delivery: Placement in an accessible room of your choice. Assembly is not included.
• White Glove Delivery: Placement in the selected room, unpacking, eligible assembly, and packaging removal.

Service availability, access restrictions, and pricing are shown at checkout or confirmed by our team. Remote locations, apartments, stairs, elevators, restricted access, oversized items, and unusual installations may require additional arrangements or fees.

Delivery cost depends on the destination and service level. Current standard rates and any product-specific charges are shown at checkout or on the Delivery Policy page. Additional carrier charges may apply for remote areas, storage, redelivery, address corrections, missed appointments, unusual access, or services not included in the selected delivery level.

For in-stock merchandise, estimated delivery windows are:

• Houston and surrounding areas: approximately 2–3 business days.
• Dallas–Fort Worth, Austin, San Antonio, Killeen, and surrounding areas: approximately 5–7 business days.
• Outside Texas: many orders arrive within 7–10 business days, but some freight deliveries may take up to 3–4 weeks.

Timelines begin after inventory and payment verification and are estimates, not guarantees. Manufacturer availability, transfers, carrier capacity, weather, holidays, remote destinations, and other circumstances may cause delays. We will communicate material changes when updated information becomes available.

When carrier tracking is available, it will be sent after shipment. Some local or dedicated-route deliveries do not generate a standard tracking link; in those cases, our team will provide updates by phone, text, or email. Freight tracking may show the shipment moving to a local terminal before the carrier contacts you to schedule final delivery.

Once your order is ready, Eve Furniture or the carrier will contact you to arrange or confirm a delivery window. We will consider preferred dates when possible, but exact dates and times are not guaranteed. For freight deliveries, the customer is responsible for responding to the carrier and coordinating the appointment.

The delivery team or carrier will generally contact you before delivery or provide an appointment window. Call-ahead timing varies by carrier and is not guaranteed. Keep the phone number on your order active, monitor voicemail and email, and make sure an adult age 18 or older is available to accept and sign for the shipment.

Before delivery:

• Measure the furniture and every doorway, hallway, stairway, elevator, and turn along the delivery path.
• Clear the path and protect floors, walls, pets, and valuables.
• Reserve elevators or loading areas and provide gate or building-access instructions.
• Confirm that the destination is accessible to the delivery vehicle.
• Arrange for an adult age 18 or older to be present.
• Review what your selected service includes and have help available if you selected Doorstep or Threshold Delivery.

Inspect the cartons and visible merchandise before the driver leaves. Count all pieces and look for tears, dents, punctures, crushing, missing cartons, or incorrect items. Photograph the packaging and merchandise. Ask the driver to note any visible issue on the delivery receipt before you sign, and keep a copy. Do not discard the product or packaging while a claim is being reviewed.

Contact the carrier and Eve Furniture immediately. Redelivery, storage, reattempt, return-freight, or related carrier fees may apply and are the customer’s responsibility. If you need to reschedule a freight appointment, contact the carrier at least 48 hours beforehand whenever possible.

Free warehouse pickup may be available for eligible items. Pickup is by confirmed appointment only; do not travel to a warehouse until our team confirms that every item is ready and provides the correct location and instructions. A valid photo ID and order information may be required. Warehouse hours and locations vary by item.

Old-furniture removal is not included unless Eve Furniture confirms the service in writing before delivery. Please arrange donation, recycling, or disposal in advance and keep the delivery path clear.

Yes. Products may ship from different warehouses or manufacturers and may arrive in separate deliveries. If an order is split, available tracking or scheduling information will be provided for each shipment. Contact us before delivery if you prefer to ask whether items can be held and delivered together; storage, timing, or additional charges may apply.

Document the issue immediately. Note visible damage or shortages on the delivery receipt, take clear photos and video of the packaging and affected areas, and submit Eve Furniture’s Damage Claim Form as soon as possible. For the fastest claim protection, report the issue within 24 hours of delivery. Keep the merchandise, cartons, packing materials, labels, manuals, and parts until the claim is resolved.

Do not refuse delivery without first contacting Eve Furniture and receiving instructions. Document the issue on the delivery receipt, accept the shipment when instructed, and submit a claim promptly. Unauthorized refusal can lead to delays and additional storage, redelivery, or return-freight charges.

The appropriate solution depends on the issue, product, manufacturer, carrier, and availability. A resolution may include replacement parts, professional repair, a replacement item, or another approved remedy. Submitting a claim does not automatically authorize a return or refund. Our team will review the documentation and explain the next step.

Include:

• A full view of the item and all delivered pieces.
• Close-ups of every damaged or incorrect area.
• Photos of all sides of the carton and internal packaging.
• The product label, model or SKU label, and shipping label.
• The delivery receipt showing any damage or shortage notes.
• A short video if the issue involves motion, power, sound, lights, alignment, or another function.

Clear documentation helps us work with the manufacturer or carrier more quickly.

All returns require prior approval and a valid Return Merchandise Authorization (RMA). Approved returns may be subject to a 30% restocking fee, return shipping charges, and other costs described in the Return Policy. Merchandise must be retained in the required condition and packaging. Shipping, delivery, freight, handling, and related fees are non-refundable. Do not ship or return an item until Eve Furniture provides written authorization and instructions.

An eligible return may be considered at Eve Furniture’s discretion and requires an RMA. Restocking fees and two-way shipping costs may apply. Orders involving incorrect measurements, access limitations, color preference, comfort preference, or other purchasing errors are not treated as shipping damage. Measure carefully and contact us with product questions before ordering.

Return eligibility varies by product and condition. Mattresses and bedding, clearance or final-sale products, special orders, opened sanitary goods, assembled or modified merchandise, and items without original packaging may be non-returnable. Review the product page and Return Policy before purchasing, or contact us for written confirmation.

Once Eve Furniture approves and processes a refund, it is issued to the original payment method. Banks and financing providers control when the credit appears. Many card refunds post within approximately 3–5 business days, but some financial institutions may take longer. Non-refundable fees and authorized deductions will be reflected in the final amount.

Many products include a manufacturer’s limited warranty, but coverage and duration vary by brand and product. Manufacturer warranties generally cover qualifying defects and may exclude normal wear, misuse, improper assembly, commercial use, unauthorized repairs, accidental damage, and cosmetic or natural-material variations. Contact us with your SKU and order number if you would like warranty details before purchasing or need help starting a claim.

Protection plans may be available for eligible products through a third-party provider. Coverage, exclusions, claim procedures, and term length are governed by the protection-plan agreement. Review all plan documents before purchasing; a protection plan is separate from the manufacturer’s warranty and Eve Furniture’s return policy.

Eve Furniture is a Houston-based furniture retailer serving customers in Texas and across the contiguous United States. We offer furniture for living rooms, bedrooms, dining rooms, home offices, outdoor spaces, and more, with flexible payment options and multiple delivery service levels.

Call or text (281) 800-9057 or email support@evefurn.com.

Customer Service Hours (Central Time):

• Monday–Saturday: 9:00 AM–7:00 PM
• Sunday: 11:00 AM–7:00 PM

Houston Store Address:

11902 Wilcrest Drive, Houston, TX 77031

For the fastest assistance, include your full name, order number, phone number, and a brief explanation of what you need.