Protection Plan | Eve Furniture

🛡️ Protection Plan

Shop Today. Stay Protected. Every Eve Furniture purchase can be covered against real-life accidents — spills, kids, pets, and more.

File a Claim Contact Mulberry

Deductibles or hidden fees

24/7

Online claim filing, any time

5 yrs

Coverage on indoor furniture

30 days

To report a claim after damage

Why it matters

Your manufacturer warranty doesn't cover everything

When you invest in furniture from Eve, you deserve coverage that goes beyond the basics. Standard manufacturer warranties typically expire quickly and only cover defects — not accidents. A spilled glass of wine, a pet scratch, or a child's crayon doesn't qualify. That's where your Mulberry protection plan comes in.

We've partnered with Mulberry to offer plans that actually cover how life happens — and make the claims process genuinely painless.

How it works

Getting covered is simple

Add a plan at checkout and you're automatically registered. No forms to mail, no receipts to dig up — everything lives in your Mulberry dashboard.

Add a plan at checkout

Choose your protection plan alongside your Eve Furniture purchase. Your coverage starts immediately — from the day of delivery.

Activate your Mulberry account

You'll get a welcome email from Mulberry. Activate your account to access your personal dashboard where your plan details and coverage are stored.

File a claim if you need to

Something happened? Log into your dashboard, click "File a Claim," and follow the prompts. No hold music, no paperwork. Most claims are resolved quickly.

⚠️ First time filing? You need to activate your account before you can file a claim. Check for a welcome email from Mulberry after your purchase, or click the activation link on the Mulberry login screen.

Filing a claim

What to have ready when you file

Claims take just minutes when you have the right details on hand. Here's what Mulberry will ask for:

📅

Date of the incident

You have 30 days from when the damage occurred to report it. File as soon as possible — don't wait.

📸

Photos of the damage

Take a close-up of the damaged area and a wider shot of the full piece. The more clearly you show the problem, the faster the review.

Close-up of the stain or damage
Full view of the product
More photos = faster approval

📝

Incident details

Describe what happened — what caused it, who was involved, and how it occurred. No receipts or manuals needed.

What's covered

Accidents happen — you're covered for them

Your Eve Furniture protection plan covers single incidents of accidental damage during normal residential use. Here are the most common scenarios covered:

🥤 Stains & Spills All stain types — food, beverages, dye bleed, dye transfer, liquid rings

🐾 Pet & Kid Accidents Rips, tears, scratches, and stains caused by pets or children

🔥 Burns & Heat Marks Cigarette burns, household heat marks, and hot liquid damage

🪑 Frame & Mechanism Failures Broken frames, springs, recliner mechanisms, and sleeper hardware

🪡 Seam & Fabric Issues Seam separation, rips, punctures, and zipper breakage on upholstery

🪵 Surface & Veneer Damage Veneer lifting, chipping, loss of mirror silvering, and incident-specific scratches

⚠️ What's not covered

Normal wear and tear over time
Gradual buildup of stains or soiling
Pre-existing damage before delivery
Intentional or unauthorized damage
Repetitive stains from the same cause
Odors or cleaning/maintenance costs

FAQ

Questions we hear a lot

Yes — you can add a Mulberry protection plan up to 60 days after your original purchase date. Just reach out to Eve Furniture or contact Mulberry directly at help@getmulberry.com and they'll help you get covered.

None at all. There are no deductibles, no service fees, and no surprise costs when you file a claim with Mulberry. What you see is what you get.

You have 30 days from the date of the incident to file a claim. We recommend filing as soon as possible so details and photos are fresh — waiting too long can result in a denied claim.

If Mulberry determines your item can't be repaired, they'll offer a replacement with a similar product of like kind and quality, or provide a cash settlement or store credit reimbursement. If the original item is no longer available, you may be able to select a comparable piece.

If you return your furniture within Eve Furniture's return window, you'll receive a full refund on your protection plan minus any claims paid. Returns outside the return window qualify for a prorated refund based on the time remaining on your plan.

Your plan covers one claim per incident. Once a product has been replaced or fully settled by Mulberry, coverage on that item ends. Make sure to file a claim as soon as a covered incident occurs — don't wait until multiple things have gone wrong.

All protection plans are issued and administered by Mulberry. Eve Furniture offers the plans as a convenience at checkout, but your claims, coverage details, and support are all handled directly by Mulberry's team — available 24/7.

Need help with a claim or your plan?

Mulberry's support team is available around the clock — no hold times, just real help.

File a Claim support@getmulberry.com 1-917-994-6394