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FAQs

FAQs (Frequently Asked Questions) 

1. What is Eve Furniture?
Eve Furniture is an online furniture store offering a wide range of affordable home furnishings and decor items.

2. What types of furniture do you offer?
We provide a variety of furniture options for different rooms, including living room furniture, bedroom sets, dining room furniture, home office furniture, and more.

3. Are your products of high quality?
Yes, we are committed to offering the finest quality products. Our team carefully selects furniture pieces from trusted manufacturers to ensure durability and longevity.

4. Do you offer delivery services?
Yes, we offer convenient and reliable delivery services to ensure your furniture reaches your doorstep safely and efficiently.

5. What are the payment options available?
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment platforms, including financing. 

6. Is assembly required for the furniture?
Some of our furniture items may require assembly. However, we provide clear and detailed instructions to make the process as easy as possible.

7. Do you offer a return policy?
Please see our return policy.

8. How can I contact customer support?
Our dedicated customer support team is available to assist you. You can reach us through our contact page, email, or phone, and we'll be happy to address any questions or concerns you may have.

9. Can I track my order?
Absolutely! Once your order is processed and shipped, we will provide you with a tracking number so that you can monitor the progress of your delivery.

10. Are there any promotions or discounts available?
Yes, we often run promotions and offer discounts on selected items. Keep an eye on our website or subscribe to our newsletter to stay updated on the latest offers.

11. Are the colors of the furniture accurate on the website?

We strive to display accurate product images and colors on our website. However, please note that variations in lighting and screen settings may slightly affect the perceived color. We recommend referring to product descriptions and reaching out to our customer support team for any specific color-related inquiries.

12. Can I cancel or modify my order after it has been placed?

We understand that circumstances may change. Please contact our customer support team as soon as possible, and we will do our best to accommodate your request if your order has not yet been shipped.

Furniture Maintenance Questions
1. How do I clean and care for my furniture?

Proper cleaning and care vary depending on the type of furniture and materials used. We recommend referring to the manufacturer's care instructions provided with your purchase. Generally, using mild, non-abrasive cleaners and a soft cloth is suitable for most furniture surfaces. Avoid harsh chemicals or abrasive materials that may cause damage.

2. How can I protect my furniture from scratches and spills? To protect your furniture from scratches, consider using coasters, placemats, or felt pads under objects that could potentially scratch the surface. Use protective covers or tablecloths during meals or events to prevent spills and stains. Promptly clean up any spills or accidents to avoid permanent damage.

3. Can I use furniture polish on my furniture? Using furniture polish is generally safe for certain types of furniture, such as wooden surfaces. However, it's essential to read the manufacturer's recommendations before applying any products. Some finishes may require specific care instructions, and certain polishes may contain ingredients that could harm the furniture's surface.

4. How do I maintain leather furniture? For leather furniture, regular dusting and gentle vacuuming with a soft brush attachment can help remove debris. Wipe spills immediately with a clean cloth, and avoid using harsh cleaners or excessive water. Applying a leather conditioner periodically can help maintain its softness and prevent drying or cracking.

5. What should I do to preserve the finish of my wooden furniture? To preserve the finish of wooden furniture, avoid placing it in direct sunlight or near sources of heat, as this can cause fading or warping. Use coasters or place mats under glasses, mugs, or hot objects to prevent heat or moisture damage. Dust regularly and use a wood polish or wax suitable for the specific type of wood and finish.

6. How do I keep upholstery clean? Regularly vacuuming upholstery can help remove dust and prevent debris from settling into the fabric. For spot cleaning, refer to the manufacturer's instructions or test a small, inconspicuous area before applying any cleaning products. It's often recommended to hire professional upholstery cleaners for a deep clean and stain removal.

7. How can I prevent furniture from fading? To minimize fading, consider using window treatments such as curtains or blinds to block direct sunlight. Rotate furniture periodically to ensure even exposure to light. Applying UV protectant film on Windows can also help reduce the harmful effects of sunlight on furniture.

8. Can I disassemble and reassemble furniture for moving purposes? Some furniture pieces, especially those designed for easy assembly, can be disassembled for moving. However, not all furniture is designed to be taken apart and reassembled multiple times. Refer to the assembly instructions provided with your furniture or consult a professional if you are unsure.

9. How often should I check and tighten furniture joints and screws? Periodically inspect your furniture for loose joints or screws. Over time, furniture may naturally experience some loosening. Tighten any loose screws or bolts to ensure stability and prevent further damage.

10. What should I do if my furniture gets damaged or needs repair? If your furniture gets damaged or requires repair, it's recommended to contact a professional furniture repair service or reach out to the manufacturer for guidance. Attempting DIY repairs without proper knowledge or tools may result in further damage.

We hope these FAQs have answered your questions. If you need any further assistance, please don't hesitate to reach out to our friendly team.