Delivery Policy - Easy and Efficient Furniture Delivery by Eve Furniture
At Eve Furniture, we understand the importance of receiving your furniture in a timely and hassle-free manner. We offer different delivery options including FREE Threshold, In-Room Delivery, White Glove, and Curbside Delivery. We provide nationwide shipping, excluding Hawaii, Alaska, Puerto Rico, APO, and FPO.
Delivery Fees (In-State Orders)
- Threshold Delivery: $69 (Applies to Texas areas like Houston, Austin, DFW, and San Antonio)
- Note: Most furniture requires minimal assembly and will be in factory packaging, so you'll need to assemble it yourself.
- In-Room Delivery: $99 (Applies to Texas areas like Houston, Austin, DFW, and San Antonio)
- Note: This service includes delivering your furniture to a room of your choice within your home. Assembly is not included.
- White Glove Delivery: $149 (Available in Houston, Dallas, Austin, San Antonio, and surrounding areas)
- Note: We'll professionally unpack and assemble your furniture, placing it exactly where you want it.
OUT OF STATE DELIVERY
We currently use third-party LTL (Less Than Truckload) shipping companies to provide curbside delivery services. Please note that, at this time, we are unable to offer in-room delivery or assembly options to our customers.
Curbside Delivery: $299
We’ll bring your delivery to the curb at the end of your driveway. It's important to note that this service is limited to delivery only and does not include the removal of packaging, assembly, or setup of your items. As the items will be delivered in their factory packaging, some merchandise may necessitate assembly. Therefore, you will need to unbox the merchandise, transport it to your chosen room, carry out the assembly, and dispose of all packaging materials accordingly.
If the buyer chooses to refuse or return the shipment, it's important to be aware that a 30% restocking fee will apply, in addition to covering the two-way freight costs. Similarly, in the event of a refusal of shipment or failure to meet the specified delivery requirements, any charges related to attempted delivery, detention, and/or storage will be the sole responsibility of the consignee.
Delivery Timeframe
For in-stock items, you can expect your furniture to be delivered within 2 to 3 business days from the date of purchase if you're in Houston. If you're in Dallas, Austin, San Antonio, Killeen, or the surrounding areas, items will be delivered in 5 to 7 business days. For all out of state orders, you can expect your delivery in 1 to 4 weeks.
Scheduling a Delivery
Our dedicated delivery team will reach out to you to schedule a convenient delivery day and time. While we'll do our best to accommodate your preferred date, we cannot guarantee a precise time or day.
Signature and ID Required
For all orders, a signature from someone 18 years or older will be required upon delivery for security purposes.
Damages
While we take every precaution to ensure safe delivery, in the rare event of furniture arriving damaged, please contact us by calling 281-800-9057 within 24 hours of delivery. We'll work swiftly to resolve the issue and ensure your satisfaction. After 24 hours of delivery, no claims will be allowed. Therefore, please inspect the merchandise for any damages or missing parts as soon as you receive your product(s).
At Eve Furniture, your satisfaction is our top priority. We are committed to making your furniture delivery experience pleasant and stress-free. If you have any questions or concerns, feel free to email us at info@evefurn.com or call at 281-800-9057. We value your business and are here to assist you every step of the way.